Assistant Front Office Manager - Bristol

Assistant Front Office Manager - Bristol

Posting Date Apr 13, 2022
Job Number 22059800
Job Category Rooms & Guest Services Operations
Location Bristol Marriott Hotel City Centre, 2 Lower Castle Street, Bristol, Bristol, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Are you a friendly, confident and enthusiastic individual seeking a career in hospitality? We have an exciting opportunity in our front office team, as Assistant Front Office Manager. You will be part of the Marriott family offering outstanding service to our guests and associates. You will also have access to our exclusive benefits and training opportunities! This role is salaried at 24,000

Benefits include,

• Private Medical Care
• Access to Marriott Pension
• Paid Me Day
• Relocation Benefit*
• Free hot meals on shifts
• Free use of our on site  Gym
• Discounted stays at Marriott hotels worldwide
• Cycle to work scheme
• Free Car parking
• Service awards and recognition gifts

 

Main Duties-

• Assist the Front Office Manager in administering Front office functions and supervising staff on a daily basis.
• Assist with the HR duties of the department including recruitment, performance reviews and training.
• Maintain guest satisfaction scores and ensure compliance of brand standard throughout the operations.
• Empower hosts to provide excellent customer service and understand expectations
• Ensure the development of supervisors and hosts in order to promote in the future.

 

What do you need to apply?

We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns. The ideal candidate will have at least 2 years' experience in the guest services, front desk or related professional area as a supervisor or a manager. It is desirable to have experience within hospitality but not essential. The ideal candidate will be well presented, have excellent customer service skills and be flexible to work all shift patterns.