Groups Outbound Sales Coordinator – Britannia Central Reservations

Britannia Hotels
Altrincham, Trafford, Greater Manchester, North West England
Closing date
9 Jun 2022
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Groups Outbound Sales Coordinator – Britannia Central Reservations

Why wait to make your next career move?

Apply now and you could be working for Britannia Hotels! Due to continued expansion we are looking for a Groups Outbound Sales Advisor/Researcher to join our growing team at Britannia Central Reservations.

As the Outbound Sales Advisor/Researcher you will be reporting to the Groups Manager and you will be required to do;

Outbound Sales
  • Make outbound customer calls to promote our hotels.
  • Connect and build existing relationships with current agents and clients who already book with us.
  • Source new business through outbound calls and emails.
  • Create and maintain a database of customers with complete information and contact details.
  • Record outbound call history and customer response in detail.
  • Handle customer needs and requirements.
  • Assist and support sales, or other departments in handling customer requests and needs.
  • Monitor competitor products and pricing to ensure we remain a leader in cost and service.
  • Research potential business leads whom may have not worked with us before, for example, Theatres, Opera Houses etc.
  • Compile information regarding previous clients, agencies and individuals who used us in the past that may not have worked with us for a while.
  • Record all research information with full details and outcomes.
Outbound Research

The successful candidate will be outgoing, able to work under pressure and think out outside the box. You will have good knowledge of our company or be able quick to learn all about us.

Training for this position will be conducted in Hale Village and upon completion of  training your place of work will be the Manchester Airport Inn Hotel & Spa in Wilmslow.

This position offers an attractive salary and the opportunity for you to work in an exciting and friendly atmosphere!

In return for your commitment, we will support you in this new opportunity, with

  • Great working environment
  • Training, support, help and guidance
  • Fantastic hours of work
  • Pay to be discussed


Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.

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