Hotel Duty Manager - Bruton, Somerset

The Newt in Somerset

The Newt in Somerset is a country estate with ancient woodland, historic gardens and far-reaching views. A new and unique destination attracting recognition at the highest level, with luxury hotel, spa, restaurants and an abundance of homegrown produce. Our 300-year-old estate welcomes guests from all over the world; a home from home, delivering outstanding service in informal surroundings. Gardens, orchards, and treetop walkways inspire while roaring fires and a garden-scented spa offer true tranquility. Much of our food is sourced from the estate or trusted local farms and producers.

Department Description

Working as part of our hotel host team you will often take responsibility for the day-to-day management of the hotel as well as  work in achieving our vision to deliver a seamless guest journey from pre-arrival to post-stay communications and interactions. You will offer the most exceptional guest service possible and nurture a strong sense of pride in the products and services the estate provides. You will also be integral in ensuring a sense of community with colleagues in all parts of the estate

Position Summary

This is a role for a self-motivated, confident and personable individual with high attention to detail. The role involves leading the host team daily, ensuring all guest needs are looked after during their experience with us on the estate. Hosting our guests from their arrival to the estate through to and beyond their departure.

Key Responsibilities:

• To perform management shifts and support the general operation of the hotel and wider estate
• Welcoming guests on arrival
• Proactively assist guest’s with enquiries
• Manage guest expectations
• Payment handling
• Duty management
• To have a full knowledge of the services and products that the estate offers
• Enforce company parameters & cancellation policies
• Ensure data is stored securely

Skills and Experience

• Hotel duty management experience preferred
• Experience in the hospitality industry required
• Personable
• Experience as a supervisor or shift leader preferred
• Attention to detail
• Self-motivated with initiative and genuine interest in guest satisfaction
• Problem solving skills and innovative thinking
• Teamworking skills and enjoying working in a team environment
• Microsoft office and basic computer skills
• Willingness to learn and work with a variety of systems

Excellent Benefits package available from day one including:

• Exceptional working environment, fresh estate grown meal provided each day
• 15% discount with ecommerce and free delivery
• 30% discount in the shops across the estate
• 30% discount at restaurants across the estate
• 30% discount on Newt cyder and Babylonstoren wine
• 50% discount in the Spa
• Discounted hotel stays for staff
• Garden Membership
• Family Events 3 times per year
• Access to internal/external training qualifications and programmes
• Cross Training and career development opportunities