Job title: Duty Manager

Location: Stoke Mandeville Stadium, Buckinghamshire, HP21 9PP

Job type: Permanent

Working Hours: 39 per week, between Monday to Sunday, covering earlies and lates

Salary: £21,000 to £23,000 per annum + excellent benefits

Here at Stoke Mandeville Leisure our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join the centre.

Stoke Mandeville Stadium is the National Centre for Disability Sport and boasts the highest grade of facilities for our leading sportsmen and women. 

As the Duty Manager, the purpose of your role will be to manage the day to day running of the facility ensuring all activities are delivered to a high standard with safety the first priority. You will support the management team in building and maintaining positive relationships with onsite partners, customers, hotel guests and neighbours.

You will also be involved in a high level of customer interaction as well as the deployment and supervision of the operational team to make sure our customers receive a positive memorable experience.

We share your passion for leisure and we will offer a safe, fun and professional working environment with excellent development opportunities.  You will also receive free gym membership and various discounts.

About you

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Stoke Mandeville, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard certificate (NPLQ), Pool plant operators’ certificate (where appropriate) and first aid at work certificate, however these are not essential as full training will be provided.

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 

What we offer

• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans
• Interesting, varied, and enjoyable work
• A company that recognises your contribution

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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