Gaming Product Technician - South West

Genting Casinos
Closing date
7 Jun 2022
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• To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
• To work with and report to the senior gaming product technician for the region on any ongoing issues.
• To observe all machine accounting systems and maintain security procedures relating to this.
• To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.
• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
• Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
• To carry out Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.
• Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.
• Assist the project team when required with machine installs and gaming floor moves.
• To adhere to company SLA targets in relationship to gaming equipment repairs.
• To provide service and customer support to our casinos.
• To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

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