Receptionist / Host - Brockenhurst, Hampshire

Employer
The Master Builder's
Location
Brockenhurst, Hampshire
Salary
Up to £10 p/h + Service Charge
Closing date
8 Jun 2022
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Receptionist / Host - Brockenhurst, Hampshire

We are looking for a so-positive-it's-infectious Receptionist / Host to join us at our new opening - The Riverview Restaurant @ The Master Builders.

You will be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and memories are created.

What's in it for you...

  • Hourly rate up to £10 p/h + Service Charge
  • “Good people know good people”, amazing £££ rewards for any successful referrals.
  • It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
  • Treat yourself once in a while with hospitality perks.
  • Goes without saying, but we’ll feed you during your shift.
  • Excellent discounts across the Hillbrooke family for you and your nearest and dearest.
  • Something a little extra £££ when you hit the big milestones and increase every year!
  • Lots of opportunity to progress across the group as we continue to grow.
  • Training to get you settled and set you up to succeed in your role, a learning calendar to broaden your skill set and development that helps you think, make and thrive at work.
  • Regular team get togethers / trips / days out / celebrations.
  • An annual calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

What you'll do...

  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
  • Deal with the arrival and departure processes for all guests
  • Deal with in-house guests’ requests, recording all feedback 
  • Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float.
  • Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments as per our standard operating procedures. 
  • Ensures all guests are quoted the correct rate as per the selling strategy and website.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Report any maintenance issues to the correct department and check to ensure the work has been completed.
  • Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
  • Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.

What we're looking for...

  • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
  • Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
  • You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get s**t done
  • Experience with previous reservations systems is beneficial
  • You’re up for doing things differently and trying (almost) everything once
  • You want to be part of a team that works hard, supports each other and has fun along the way

Interested in hearing more?? Get in touch so we can arrange a time to come meet the team and show you around.

 

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