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Visitor Services Assistant: Ice Rink - North London

Employer
Alexandra Palace
Location
North London
Salary
£10.85 per hour
Closing date
18 May 2022
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Visitor Services Assistant: Ice Rink - North London

ABOUT ALEXANDRA PARK AND PALACE

Alexandra Park and Palace is a major event, heritage and cultural destination in north London. It is a rare survivor of the great Victorian age of entrepreneurship, exhibition, and spectacle and was the birthplace of BBC Television in 1936.

Today we continue to deliver those great experiences for everyone, every day of the year, at major events like the darts or music gigs, to a round of pitch and putt, a skate on the ice or participating in our Creative Learning programme. We are known for our diverse entertainment programme, our natural parkland and panoramic views of the city, receiving over 3 million visits a year.

Our team has shown great strength and agility during the coronavirus pandemic. We have been creative and resourceful. We have supported the pandemic response efforts and our local community. We have worked hard to look after the wellbeing of our staff and volunteers as well as our supply chains.

ROLE DESCRIPTION

The Visitor Service Assistants: Ice Rink welcome visitors and guests to Alexandra Palace ice rink and deliver excellent customer service primarily in support of ice rink operations.

Experience dealing with customers face to face along with strong verbal communication skills are essential. Prior box office or front of house experience is advantageous along with knowledge of Alexandra Park and Palace events and operations.

Alexandra Palace Ice Rink is open to the public daily. Start and finish times depend on the needs of the business but early morning (07:00 start), day (09:00 start) and evening (15:00 start) shifts are available.

Work is offered on an as and when needed basis

The hourly rate is £10.85

HOW TO APPLY

To apply for the role of Visitor Services Assistant: Ice Rink please send your CV and a cover letter outlining how you meet the requirements of the role by clicking 'Apply'

Please also complete and return an Equalities Monitoring Form (attached) with your application. The information remains confidential but is essential to track progress against our EDI Action Plan and understand what more we can do to be more representative of our local and wider communities.

Applications will be shortlisted on receipt.

If you have not heard from us within 14 days of the closing date then please assume that unfortunately on this occasion your application has not been successful.

OUR COMMITMENT TO EQUALITY AND DIVERSITY

Alexandra Palace values diversity, our strength comes from combining what we have in, our shared purpose and values, with what makes each of us different. We believe that people from different backgrounds bring fresh ideas, thinking and approaches and can help us to be more effective.

We have a staff led Equality, Diversity and Inclusion (EDI) Committee, a Board level EDI champion and an action plan to improve our performance on this even further.

Alexandra Palace is committed to the fair treatment of all our staff. We are committed to giving equal access to recruitment and selection, promotion and career development, training, pay and benefits.

Alexandra Palace is proud to hold the Level 1 Disability Confident Employer Standard, demonstrating our commitment to recruiting and retaining disabled people and people with health conditions for their skills and talent, and providing opportunities to help them achieve their potential.

We will provide reasonable support to disabled applicants throughout the recruitment process. If you feel that you need any additional support or reasonable adjustments to take part in the interview process, please contact the HR team.

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