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Visitor Experience Officer - Ballintoy

The National Trust
Deal, Kent
11,253 pa
Closing date
18 May 2022
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Job Details

Visitor Experience Officer - Ballintoy


Carrick-a-Rede property welcomes visitors from all over the world and we have an exciting opportunity as the Visitor Experience Officer. Working within a bustling atmosphere as part of passionate team this role plays a core part in providing fantastic customer service.    
You'll support the Senior Visitor Experience Officer in the operation of the site supervising and working alongside a team of up to 12 Welcome Service Assistants to ensure our visitors receive a warm welcome and deal with customer enquiries to help them enjoy their visit. You'll be based at Carrick-a-Rede but may be required to work across other sites.   
You'll be contracted for 1012 hours up to the end of October and the working week will be 5 days out of 7. The number of hours you work each month may vary, however your monthly salary will be paid in equal instalments up to 30th October.

What it's like to work here

Flanked by the wild North Atlantic Ocean and landscape Carrick-a-Rede rope bridge is surrounded by dramatic cliffs, for centuries Carrick-a-Rede has inspired artists, stirred scientific debate, and captured the imagination of all who see it. 
Working closely with the Senior Visitor Experience Officer you’ll be part of the team who welcomes our visitors from all over the world to this special place. You'll engage with all our visitors to inspire support through membership and help visitors to enjoy their day.

What you'll be doing

As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you and the team provide an excellent service to all our visitors, every day. As the Visitor Experience Officer, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. 
You’ll deputise for the Senior Visitor Experience Officer and be responsible for supervising the Welcome and Service team, answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent. 
Please also read the full role profile attached to this advert.

Who we're looking for

It’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

  • A flexible customer focused approach, with high standards of customer service
  • Excellent people skills, enabling strong relationships, both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Outstanding organisation and planning skills, and a good eye for detail
  • Understanding of the aims and ethos of the National Trust
  • Excellent communication skills, both verbal and written
  • A hard working approach, be committed and a team player
  • Strong IT skills - Microsoft Office, as well as web and social media applications
  • Experience of producing interpretation, marketing or promotional material
  • Knowledge of relevant Health & Safety procedures

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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