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FSC Help Desk Clerk - Trowbridge

The National Trust
Trowbridge, Wiltshire
21,684 pa
Closing date
18 May 2022
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Job Details

FSC Help Desk Clerk - Trowbridge


The helpdesk is the principle point of contact at the Finance Service Centre for National Trust staff, suppliers and customers. As our Customer Service Agent – Finance, you’ll provide first class customer service when responding to and resolving internal and external financial queries.
Internally this role is known as Helpdesk Clerk.

What it's like to work here

Based in Trowbridge, our Finance Service Centre processes all finance transactions for the National Trust. It’s a hugely important and busy function that helps us deliver great service. This vital operation is key in supporting our core purpose - it’s nice to be part of something so important and worthwhile, we’re pretty proud of that! For us it’s about more than just going the extra mile but really believing in it. Every day, everything that you do will help to wow your colleagues and create a truly unforgettable experience for our visitors.
Your contractual location will be Epsom Court, however there will be an opportunity to explore and agree remote working arrangements which strike the right balance for you and the Trust. 

What you'll be doing

The primary focus of the role is manning the telephone answering system and responding to telephone queries from both suppliers, properties and central staff. You’ll to be able to interrogate all our financial systems in order to answer queries about payments. You’ll develop a full understanding of procedures and an ability to handle difficult callers with tact and firmness. 
Within the Customer Service team this role will work across both the Unit4 Business World ERP and ‘NAV’ systems. There will also be an opportunity to participate in projects and system testing.

Who we're looking for

You can view the full role profile (known internally as Helpdesk Clerk) for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. For this position were looking for someone who has:
• a strong understanding of what excellent customer service looks like• an understanding of the principal functions of an accounts payable department and is numerically minded• an excellent telephone manner with verbal communication skills to match• ability to respond to emails in an effective, accurate and timely way• ability to work accurately to strict deadlines

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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