FSC Help Desk Clerk - TrowbridgeSummary
The helpdesk is the principle point of contact at the Finance Service Centre for National Trust staff, suppliers and customers. As our Customer Service Agent – Finance, you’ll provide first class customer service when responding to and resolving internal and external financial queries.
Internally this role is known as Helpdesk Clerk.What it's like to work here
Based in Trowbridge, our Finance Service Centre processes all finance transactions for the National Trust. It’s a hugely important and busy function that helps us deliver great service. This vital operation is key in supporting our core purpose - it’s nice to be part of something so important and worthwhile, we’re pretty proud of that! For us it’s about more than just going the extra mile but really believing in it. Every day, everything that you do will help to wow your colleagues and create a truly unforgettable experience for our visitors.
Your contractual location will be Epsom Court, however there will be an opportunity to explore and agree remote working arrangements which strike the right balance for you and the Trust. What you'll be doing
The primary focus of the role is manning the telephone answering system and responding to telephone queries from both suppliers, properties and central staff. You’ll to be able to interrogate all our financial systems in order to answer queries about payments. You’ll develop a full understanding of procedures and an ability to handle difficult callers with tact and firmness.
Within the Customer Service team this role will work across both the Unit4 Business World ERP and ‘NAV’ systems. There will also be an opportunity to participate in projects and system testing.Who we're looking for
You can view the full role profile (known internally as Helpdesk Clerk) for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. For this position were looking for someone who has:
• a strong understanding of what excellent customer service looks like• an understanding of the principal functions of an accounts payable department and is numerically minded• an excellent telephone manner with verbal communication skills to match• ability to respond to emails in an effective, accurate and timely way• ability to work accurately to strict deadlinesThe package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.