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Welcome & Service Assistant - Bury St Edmunds

The National Trust
Bury St Edmunds, Suffolk
9.90 per hour
Closing date
18 May 2022
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Job Details

Welcome & Service Assistant - Bury St Edmunds


Working within a bustling atmosphere as part of passionate team, Welcome & Service Assistants are at the forefront of giving exceptional service across the property. 

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business.

We are at our busiest when the public is as its leisure, please expect to work weekends and national holidays. 

What it's like to work here

Ickworth House, with its classical Rotunda and East and West Wings, forms the centrepiece of the Ickworth estate. With over 1800 acres of parkland, gardens and brand new all-weather path to enjoy, Ickworth is the perfect place to get back to nature.

The team welcomes over 250,000 visitors a year to this Treasure House and its rolling Suffolk landscape. We benefit from working flexibly across departments, delivering an efficient and fun working environment. The visitor welcome team work both indoors and outdoors enjoying the difference each season brings. Together with our volunteers we bring exceptional service and have authentic conversations with every visitor.

You'll report to the Visitor Welcome Manager, who will provide you with a 1:1 diverse training plan. They'll give you the daily support you need to feel confident and give you a tailored personal development plan to grow your career in the National Trust.

What you'll be doing

As a Welcome and Service Assistant, you’ll be an ambassador for the Trust sharing our values and working as a team to link everything we do back to our cause. You'll provide stories about the amazing work we are doing and what supporter donations are funding, promoting local projects and our national strategy. As a team you'll confidently grow members and supporters, giving them everything they need for their visit. You'll lead volunteers, and deliver high standards of presentation, ensuring all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. 

You’ll also support across departments, inspiring sales at our plant shop and making every cup count in our Porters Lodge Café. With such broad skills no two days are ever the same. 

Who we're looking for

You'll need to have the following experience: 
  • Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
  • Proven experience of working to measurable targets
  • Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
  • Skilled listener with great people skills
  • Strong written and verbal communication skills
  • Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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