Retail Manager - Nr Romsey

The National Trust
Romsey, Hampshire
25,662 pa
Closing date
8 Jun 2022
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Job Details

Retail Manager - Nr Romsey


We're looking for a Retail Manager at Mottisfont Abbey.

Hours: Working 37.5 hours per week, with a usual working pattern of 9 am - 5.30 pm. The role will include working regular weekends and bank holidays.

Salary: £25,662 per annum

Duration: Permanent Vacancy

Interview: w/c 16 & 23 May

What it's like to work here

Click here to find out more about the Retail operation here at the National Trust.

What you'll be doing

With your love of leading people and ambition to deliver beyond expectation, your role will be to set stretching targets and lead your team to deliver a unique retail experience. Through supervising and motivating staff and volunteers, you’ll manage the day to day operation and ensure the retail team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out with the money that is invested back into our property.

The Mottisfont shop has one of the highest sales turnover in the National Trust and has a high performing plant sales operation. Plant sales are seen as a growth area so the successful applicant, whilst not needing to be a plant expert, must be prepared to manage the plant sales business and be instrumental in its growth. This will include liaising with our gardens department and working with our plant suppliers to maximise opportunities linked to the gardens at Mottisfont. You will be reporting into the specialist Retail Area Manager, but play an important part of the wider property team, including some duty management responsibilities as part of a property rota.

Please also read the full role profile, attached to the end of this advert.

Who we're looking for

As the Retail Manager, you’ll have;

• Experience managing a retail operation with knowledge of retail best practice (including selling, merchandising, space management, stock control, risk)

• Experience coaching, developing and supervising teams – rotas, managing absence, giving feedback

• Experience in ensuring a retail outlet maximises it’s sales potential.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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