Welcome & Service Assistant - Ambleside

The National Trust
Ambleside, Cumbria
19,305 pa
Closing date
8 Jun 2022
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Job Details

Welcome & Service Assistant - Ambleside


Join our great team! Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

The role of Welcome & Service Assistant is key to providing a great welcome and excellent customer service at Hill Top and the Beatrix Potter Gallery. You will bring our places to life, sharing enthusiasm for Beatrix Potter and her legacy of conservation in the Lake District. We have several vacancies in the team, with various hours available. We work on a rota basis, and your hours will be given to you in advance. You’ll be part the front facing visitor welcome team, reporting to the Welcome Managers at Hill Top. 
Interviews will be held on Friday 27th May and if you have any questions about the role please contact: Helen.Dolan@nationaltrust.org.uk

What it's like to work here

Hill Top House, part of the South Lakes property portfolio, was the start of Beatrix Potter's life as a farmer and conservationist in the Lake District. A truly international icon, it is open to the public and a very busy small property! The South Lakes portfolio looks after all the National Trust land and property on the western shore of Windermere around Sawrey, Hawkshead, Coniston and Little Langdale. Your main place of work will be at Hill Top house and garden in Near Sawrey and the Beatrix Potter Gallery in Hawkshead.

Click here for more information about this location

What you'll be doing

Hill Top draws visitors from around the world who are passionate about Beatrix Potter, and often have emotional and nostalgic associations with the author and her stories. Through the season the garden comes into bloom and the landscape changes – there is always something new to talk about with visitors. Every day you’ll have the opportunity to share this special place. 
At Hill Top you'll work in various positions: 
  • Visitor Reception, processing admissions, scanning membership cards and orientating visitors. 
  • You will talk to visitors about supporting the National Trust via Gift Aid admissions, membership recruitment and fundraising. 
  • Working in Hill Top house itself alongside our volunteers, answering visitors’ questions about Beatrix Potter and the collection we look after. Helping to bring Beatrix’s iconic stories to life. 
  • Orientating arrivals in the car park and both greeting and saying farewell to visitors in Hill Top’s garden. 
  • Signposting visitors to other National Trust properties and talking to them about the role of the National Trust. 
 At Beatrix Potter Gallery you'll:
  • Welcome visitors to the Gallery, processing admissions, scanning membership cards and orientating visitors. 
  • Talk to visitors about supporting the National Trust via Gift Aid admissions, membership recruitment and fundraising. 
  • Introduce the annually changing exhibition of Beatrix Potter’s original illustrations and answer any visitor questions.

Who we're looking for

  • Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
  • Proven experience of working to measurable targets
  • Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
  • Skilled listener with great people skills
  • Strong written and verbal communication skills
  • Well organised and able to work with minimum supervision

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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