Welcome & Service Assistant - Newport (IoW)Summary
Join our team as one of this year's Welcome & Service Assistants.
This is a part-time outdoor opportunity working primarily in our 17 miles of coastline but also across all our places that make up the Isle of Wight portfolio, including 5,500 acres of countryside much of which are areas of outstanding natural beauty, unique historic attractions and features, three pay to enter properties and 17 holiday cottages.
This is a wonderful opportunity to work with our visitors in a welcoming and supportive role.
Duration: This fixed contract until 30th October 2022 for two to three days a week dependent on visitor demands, weather and availability.
Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.What it's like to work here
National Trust Isle of Wight is a small but caring and supportive team of staff and volunteers who strive to provide the very best welcome and visitor experience to all, wherever they touch us in Isle of Wight | National Trust , whether a local community supporter or traveller from further afield.What you'll be doing
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
As a Welcome & Service Assistant, it’ll be your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at our properties and places, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property or place.Who we're looking for
- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Written and verbal communication skills
- Well organised and able to work with minimum supervision
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.