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Customer Services Assistant - Godalming

Employer
The National Trust
Location
Godalming, Surrey
Salary
9.60 per hour
Closing date
18 May 2022
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Job Details

Customer Services Assistant - Godalming

Summary

Working within a bustling atmosphere as part of a passionate team this role as a Customer Services Assistant plays a core part in providing fantastic customer service.

The Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

The Salary: £9.60 per hour

Duration: 6 month fixed term contract, until 30th November 2022.



What it's like to work here

“Wow!” “What an amazing place!” Just the sort of reactions we love. You’ll love hearing them too, as you help visitors to enjoy a brilliant day out at Winkworth Arboretum. Working as part of a small team, you will be helping the Welcome & Service Assistants to greet visitors as they arrive and help them to get the most from their visit.



What you'll be doing

Our commercial work is essential to our continued funding. Whether it’s the car park, visitor reception, retail shop, or our café or restaurant, you’ll be part of the operations team, responsible for ensuring that we continue to deliver excellent customer service every day.

You’ll be responsible for ensuring the presentation of our commercial areas is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy. You’ll be responsible for working across all areas of the operations team, providing support to the teams as needed. You’ll tell our visitors about the amazing work we do and what their money is funding.

Please also read the full role profile attached to this advert.



Who we're looking for

  • Helpful & Friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • A team player, but also can work on your own initiative


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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