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Welcome & Service Assistant - Dorking

Employer
The National Trust
Location
Dorking, Surrey
Salary
9.90 per hour
Closing date
18 May 2022
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Job Details

Welcome & Service Assistant - Dorking

Summary

This is a short term contract to cover our busy summer season at Polesden Lacey. The school holidays run from 22nd July to 1st September, however we also have a few special events after schools return so the end of this contract is set to finish on 19th September. There could be the potential for this role to be permanent but there is no guarantee of this. The role will be perfect for someone looking for summer work experience in a fast paced customer service environment as well as those interested in discovering what it's like to work in the operational welcome and service department for the National Trust.

In order to complete training for this role you'd need to ideally start from 1st July or from the last week in June. (Training dates can be discussed at interview)

Contract: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

Working pattern: Ideally, you'll work 4-5 days. Shifts hours may vary from 4.5 hours to 7 hours. This can be discussed at interview. Flexibility to work weekends and bank holidays is essential.



What it's like to work here

Polesden Lacey welcomes over 300,000 visitors a year, which will keep you on your toes in visitor reception! There are many large events throughout the year such as our Rose Festival and Ignite, but we also welcome many regular visitors who come for coffee and a walk whatever the weather.

The property boasts glorious views of the surrounding Surrey Hills, as well as an impressive art collection, manicured gardens and a large National Trust Shop. Colleagues have a great team spirit with close links to the local community. This picturesque property is just four miles outside of Dorking, however you're likely to need your own transport to get here.

Everything in the garden reflects Mrs. Greville's desire to impress her guests with lavish displays, garden tours are available through the day in summer and weekends in the winter.

Click here for more information about this location

Please note Polesden Lacey is not on a main bus or train route so do check your ability to travel here.



What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.



Who we're looking for

  • Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
  • Proven experience of working to measurable targets
  • Good team worker- flexible and adaptable
  • Skilled listener with great people skills
  • Written and verbal communication skills
  • Well organised and able to work with minimum supervision


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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