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Welcome Manager - Ulverston

Employer
The National Trust
Location
Windermere, Cumbria
Salary
20,530 pa
Closing date
18 May 2022
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Job Details

Welcome Manager - Ulverston

Summary

As our Welcome Manager, you will lead a team of Welcome & Service Assistants, Car Park Assistants, and Volunteers to deliver a fantastic experience to our visitors on the Windermere East shore. You’ll be a role model for how it should be done, and you’ll support the team to ensure everyone plays their part in a warm and welcome team culture, resulting in an experience like no other.

Working across the east shore of Windermere you will support visitor management in our car parks at peak times, ensuring our places are presented well along with leading the team to deliver engaging visitor activities. All our profits go back in to looking after this beautiful place and through our team fundraising, we raise money for projects to help our Windermere Rangers do even more to look after such a special place which you can be proud of forever.

If you would like to discuss the role further, please contact charlotte.fuke@nationaltrust.org.uk

Interviews will be held Thursday 26th May.



What it's like to work here

Reaching southwards from the central mountain core of the Lake District down to the sea, the Windermere valley is a vast and varied landscape, featuring as its glorious centrepiece, England’s longest and largest natural lake. The Windermere East shore includes our properties:

Fell Foot Park, situated at the very southern tip of Windermere, Fell Foot is a great, family friendly location to play, explore and relax. Sweeping lawns offer plenty of space for games, picnics, and gentle walks, while easy lake access makes the park perfect for paddling, swimming, and boating.

Cockshott Point, a beautiful spot which offers views to Belle Isle just off the shore, which is the largest and only inhabited island on Windermere. From here our visitors leave the busy centre of Bowness and can enjoy a picnic or paddle by the Lake, you can also see the famous Windermere car ferry making its way back and forth across the west shore.

Stagshaw Garden, where just a short walk from Ambleside you’ll find Stagshaw Garden, an informal woodland garden offering a quiet haven of tranquillity. The rambling paths and unusual combination of shrubs, trees and plants give this garden an enchanted feel, with a different delight around each corner.

You’ll work closely with our Langdale & Ullswater Welcome Manager to deliver our ambitions and you will play a key part of supporting the National Trust in the Central Lake District.



What you'll be doing

You will be based at Fell Foot Park, working across the wider Windermere Shore regularly. Every day is different within our welcome teams, but the one thing that remains the same is the desire to provide outstanding service at every opportunity. As a role model for what outstanding service looks like, you’ll play your part as one of the team; welcoming our visitors and tailoring your service to meet their every need. As someone who is experienced in customer service, you’ll deal with any difficult situations with professionalism, make good decisions and resolve problems or concerns. You’ll support, encourage and identify ways to get the best from your team and set positive and challenging objectives.

Working across the busy property, you’ll lead our teams to ensure they are safe and well looked after; with service and presentation standards remaining high; managing budgets and monitoring targets and statistics to ensure you’re always on top of your game. You’ll use your strong communication skills to make sure everyone within your team knows what’s happening when and keep that close link between your team and the rest of the property, so others know how they can help you too. Where necessary, you’ll support wider programming opportunities and activities, ensuring those quality conversations continue right throughout the visitor journey.



Who we're looking for

  • Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
  • Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
  • Excellent organisational skills
  • Confident leader, adaptable and responsive under pressure
  • Ability to initiate service recovery without senior support
  • Good IT skills (all MS Office)


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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