Housekeeping Manager - Bognor Regis, West Sussex
Overview of the role
As part of the Resort Accommodation team and reporting directly to the Accommodation Manager, you will be responsible for delivering the highest standards of cleanliness throughout the Hotel, overseeing, organising, and planning a large housekeeping team to ensure daily, monthly and yearly tasks are met and comply with company standards and Health and Safety procedures.
Key Result Areas/Responsibility
*To embrace the Brand Purpose and align it into areas of responsibility
*To embrace departmental training program and the clean and fault free (CAFF) programme at all times.
*Controlling labour and expenditure budgets in line with departmental budget and occupancy levels
*Authorising and planning team and leaders annual leave in line with the business needs and occupancy levels.
*Monitoring the maintenance job logging system ensuring all housekeeping and maintenance issues are solved swiftly and efficiently, highlighting areas of concern/trends and implementing action plans to resolve.
*Formulating maintenance plans using information from room audits to drive the resolution
*Ensuring daily, monthly and yearly housekeeping procedures are adhered to at all times.
*Formulating yearly training plans in line with company standards and procedures, to ensure leaders and team have the correct knowledge and are confident and competent within their roles.
*Training to ensure we are compliant with the Health and Safety policies and procedures. (E.g. PAT testing electrical equipment, COSHH, manual handling, fire and safety procedures) formulating and documenting records.
*Responsible for the recruitment and selection of appropriate team members ensuring team levels are correct as per departmental budget, following HR recruitment procedures.
*To conduct disciplinary, grievance and appeal meetings, supported by HR, as and when required.
*Measured by guest feedback, you will be responsible for ensuring the highest levels of cleanliness within the Accommodation department including servicing and deep cleans plans in excess of weekly change over.
*Manage monthly room audits to ensure cleanliness levels are as standard.
*Conduct reviews with leaders and create personal development plans as per HR training
*Working with the Accommodation Manager and the Head of Department to achieve the future strategy within the department
*Create yearly capital plans based on real guest feedback and room audits with 21st century innovation
The successful candidate should:-
* Have a problem-solving attitude
* Be well organised, focused and with a drive to succeed
* Be able to challenge and focus on the detail
* Ability to continually raise standards
* Be able to prioritise to hit required deadlines
* Be able to lead from the front and demonstrate positive behaviours
* Evolve a team eager for success whilst developing a fun place to work
The benefits of working with us:
*Subsidised OFSTED Nursery facilities available on resort*Accommodation available in many of our resorts if you don't live locally*20% off food in our restaurants and take away.*Subsidised food and drinks in our team diners.*Regular team incentives with great rewards.*Opportunity to earn up to 1,000 when you refer friends to join our great team *Holidays Discounts of 20% for all of your family & friends in Haven, Butlin's & Warner Leisure Hotels*Use of Pool and many other Leisure facilities.*Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members.*Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc*Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases*Team Member of the Month Awards*Instant Recognition schemes with great rewards through our busiest times*Long Service awards for permanent team members
We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.