Community Officer - Quatre Bornes

Employer
The Rank Group plc
Location
Maidenhead, Berkshire
Salary
Competitive
Closing date
8 Jun 2022
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Community Officer - Quatre Bornes

Company Description

The Rank Group is growing rapidly within both our Venues and Digital businesses. If you're not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining an office-based or operational function with us, you'll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.


Job Description

Fun, friendly and entertaining - introduce personality to our Live Chat whilst being professional and delivering a best-in-class service to our players.

Host promotions, pushing promo codes, in line with promotional schedules.

Be the virtual face of the brands by portraying the Mascot identity.

Engage new Players to the site, explain games, answer questions, and ensure a welcoming environment.

Provide assistance to player queries and complaints from the Live Chat Application, Promo Mailbox and social media.

Deliver highly interactive, focused chat that caters for a wide range of audience demographics.

Work closely and take direction to deliver stimulating on-site content that ensures peak performance.

Monitor, listen and respond to users in a social way while cultivating ways to encourage players to play. Report player insights to relevant teams.

Ensure the site Terms and Conditions are followed by all Players.

Deliver successful promotions - increasing awareness and participation.

Generate innovative entertainment ideas that will appeal to all our audiences.

Provide expertise and guidance for all on-site product related information.

To be familiarised with UK current events, popular culture and breaking news to deliver timely, relevant content to our audience.

To encourage player acquisition and retention for our brands via social media and all community channels.

To upsell, increase profit and overall customer lifetime value.

Assisting Games Team & Branding Team to upload/update site banners and terms and conditions when needed.

Creating Chat Games & Tournaments for Bingo Community.

Crediting winners of Chat Games and Tournaments for the Bingo & Social Media Game/Competitions.

Ad-hoc requirements by the business as needed.

Undertake designated tasks that come within the purview of this post or as directed by Management.


Qualifications

Knowledge of bingo and online gaming

Knowledge of social media platforms and social customer service techniques to create customer engagement.

Experience of working in a customer environment.

Excellent typing, spelling and grammatical skills.

Computer literate (email, MS Office, Internet, etc.)

British Culture & Slangs



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