Lead Housekeeper Hourly rate: £12/hour
The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.
Hilton was voted #1 Great places to work in 2021. Our industry is all about people so we are serious about taking care of our team members and support their career ambitions in an individualised way. The Hilton London Canary Wharf has a solid track record in developing people at all levels for longer term careers.
We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit.
The Leader Housekeeper supervises the daily activities of the Room Attendants and Linen Porters in the Housekeeping department. Act as a point of contact in the absence of the Manager.
What will I be doing?
Support Manager in assigning the work of Room Attendants and Linen Porters and assist the Housekeeping employees by jumping in and cleaning as needed.
Check and maintain adequate level of supplies and material and request replenishment of supplies as required.
Work with Front Desk and Maintenance Departments regarding the status of rooms and common areas ensuring that guest requirements are met according to Hotel policy.
Assist the Housekeeper Manager in the daily checking of guest rooms and designated staff areas, public areas maintaining cleanliness standards.
Ensure guest lost items are secured and policies followed.
Ensure prompt email communication with other departments.
Assist with team member orientation and training within the department.
Attend meetings as requested and contribute new ideas to the overall success of the operation.
Inspire the team to achieve high standards of work and guest care.
Ensure team members have an up-to-date knowledge of all room categories and amenities
Ensure all guest comments and feedback are acknowledged and followed up promptly
Carry out Room Attendant and House Attendant duties when require
What are we looking for?
Housekeeping experience in the hotel/leisure/retail sector in a supervisory capacity
Available to work early mornings, evenings, weekends and holidays.
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
Knowledge of Outlook, Word and Excel
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems
Go Hilton travel program
Incentive programs / Bonus
Holiday allowance that increases with length of service
Sick pay that increases with length of service
Opportunity to enrol in an apprenticeship
Meals on duty
Uniform provided / Laundry service dependent on role