Night Manager 

Employer
Hilton Hotels
Location
Brighton, East Sussex
Salary
Competitive
Closing date
6 Jun 2022
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Night Manager 

Hilton Brighton Metropole is now recruiting for a Night Manager. The hotel is located on the seafront and comprises of 340 guest bedrooms, 29 meeting rooms, 3 restaurants, health club with indoor pool and sauna. The Brighton Palace Pier, Royal Pavilion, the boutiques and bars of the Lanes and British Airways i360 viewing tower are all within walking distance. The hotel is a vibrant place to work with a multitude of benefits available to our employees. Specific benefits include:

    Working for?the?UK’s #1 Great Places to Work?in hospitality  Work/Life balance: Regular days off, flexible working 
    Payment: Competitive salary  Travel and food discounts with Hilton  Holiday:?28 days?including bank holidays (increasing with length of service)  Pension scheme, discounted dental and health cover  High street discounts:?with Perks at Work 
    Free meals?on duty  Grow your career?while having fun  Personal Development: programmes at all levels to support your career 
 

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

Schedule: Nights only, 12 hour shift ,generally  4 on 4 off

Rate of pay: £26,780 / year


What will I be doing?

 

 

 

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 

 

  • Oversee the entire Front Office operation to maintain high standards
  • Serve as a point of contact for regular and VIP Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct annual and mid-year Appraisals with Team Members
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Assist other departments, as necessary

Apply for Night Manager 

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