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Operational Support Intern

Hilton Hotels
London, Greater London
Closing date
30 May 2022
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Operational Support Intern

Operational Support Intern

Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry? We are Hilton! We are Hospitality! 



Why Work for Hilton?

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,750+ properties in 113 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 17 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognised hotel brand in the world.


We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate, and for the last three years we have been voted by UK students as the most popular Graduate Recruiter in the Hospitality, Leisure and Tourism sector. 


Hilton Work Perks


All of our UK internships are fully paid and you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy intern!


Operations Support intern

We are a business of people serving people and as our team continues to grow we are looking for an intern to support our hotel leadership team. This role would give first hand insight into the day to day operations of the hotel and how the operational  departments need to work together to deliver outstanding guest experiences whilst ensuring we deliver a great place to work for our team members.


Some of your responsibilities will include:

Supporting operational leaders with departmental meetings and communications

Assisting the Director of Operations with the implementation of projects & analysis tasks

Attendance at financial meetings to ensure that departmental KPI’s are on track

Ownership of menu change process / implementation

Involvement in the delivery and sign off of task based and cultural trainings

Stock take and purchasing of operational equipment

Analysis of guest experience scores and support with improvement actions and tracking

What are we looking for?

As with any job, we do have certain criteria that you will need to meet in order to be considered hotel based internships. These are detailed as follows;

• Must be able to start in May 2022 and available for a minimum of 4 months up to 6 months

• Must be eligible to work in the UK. 

• Motivated, ambitious and resilient

• Passionate about building a career within the hospitality industry

• Able to demonstrate an exceptional level of customer focus

• A flexible approach to working hours / days of week in order to support the teams across various shifts



Beyond the Internship


Even after you return to university to complete your studies, your internship with us doesn’t necessarily mark the end of your Hilton journey! Many of our former interns have successfully joined our industry leading graduate programmes, or have gone on to secure positions within one of our many hotels. 

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