Executive Lounge Supervisor Hourly rate: £11.38/hour
Conrad London St James is in the centre of London and?one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world.
Located in the heart of Westminster, the new outlets within the hotel will offer its teams the opportunity to join one of this year's most exciting new and promising openings, with the support, standards and luxury service the Conrad is famous for. They will consist of:
The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
The Orchard, for afternoon teas and lighter meals
What will I be doing?
An Executive Lounge Supervisor, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. An Executive Lounge Manager-Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Manage the performance of the Executive Lounge in the hotel
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
Executive tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Executive Lounge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to listen and respond to demanding Guest needs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in Executive Lounge Supervisor or Supervisor experience in a hotel environment
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
What we offer:
A global travel program for team members
Meals whilst on duty
To be part of a fabulous team
About Conrad St James
Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalised service to provide exceptional travel experiences all over the world.
CONRAD Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer access to world of infinite connections, intuitive services, and inspired experiences along our guests’ journeys. We are the destination of a new generation of smart luxury travellers for whom life, business and pleasure seamlessly intersect.
Hilton Hotels has been voted Best Place to Work in the UK