Executive Lounge Supervisor  

Employer
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Closing date
6 Jun 2022
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Executive Lounge Supervisor  

Hourly rate: £11.38/hour

Conrad London St James is in the centre of London and?one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world.  

Located in the heart of Westminster, the new outlets within the hotel will offer its teams the opportunity to join one of this year's most exciting new and promising openings, with the support, standards and luxury service the Conrad is famous for. They will consist of: 

The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub 

The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside 

The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques 

The Orchard, for afternoon teas and lighter meals 

 


What will I be doing?

An Executive Lounge Supervisor, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. An Executive Lounge Manager-Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Manage the performance of the Executive Lounge in the hotel
  • Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
  • Handle enquiries and complaints, promptly and efficiently
  • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
  • Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
  • Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
  • Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
  • Executive tasks as instructed by the Executive Lounge Supervisor or Manager
  • Serve your role and Team in an environmentally-conscience manner
  • What are we looking for?

    Executive Lounge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in the hotel, leisure or retail sector
  • Calm, efficient and organised
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to listen and respond to demanding Guest needs
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in Executive Lounge Supervisor or Supervisor experience in a hotel environment
  • Multi-lingual
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • What we offer: 

  • A global travel program for team members
  • Uniforms 
  • Meals whilst on duty
  • To be part of a fabulous team
  •  

     

    About Conrad St James
    Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalised service to provide exceptional travel experiences all over the world. 
    CONRAD Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer access to world of infinite connections, intuitive services, and inspired experiences along our guests’ journeys. We are the destination of a new generation of smart luxury travellers for whom life, business and pleasure seamlessly intersect.

      
    Hilton Hotels has been voted Best Place to Work in the UK

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