Receptionist  

Employer
Hilton Hotels
Location
Manchester, Greater Manchester
Salary
Competitive
Closing date
6 Jun 2022
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Receptionist  

Hilton Manchester Deansgate hotel, located in the centre of the city is housed in the iconic 47 storey Beetham Tower.  With stunning views across the Manchester skyline, this modern hotel features 279 spacious rooms with floor-to-ceiling windows, luxury spa, contemporary ‘Podium’ restaurant and the famous Cloud 23 Sky bar and executive lounge which offers classic cocktails and wonderful views in a stylish and vibrant environment. 

The hotel is centrally located and easily accessed by public transport with Deansgate train and tram station just a 2 minute walk from the hotel. 

So, what can we offer you as a Receptionist at Hilton Deansgate ?  

Starting with 28 days holiday per year inclusive of bank holidays with us your holiday entitlement grows yearly increasing  up to a maximum of 33 days with service (Based on full time contract)  

The opportunity to experience Hilton Worldwide through employee and friends & family discounted hotel room rates plus 50% food discount 

Free Meals while on duty 

Reward and Recognition, through our employee of the month and engagement initiatives  

Access to our Employee Assistance programme which provides support for mental health, medical concerns, and legal queries  

Discounted Dental cover, we will offer you the opportunity to join our Denplan scheme at a discounted price  

Access to 1000’s of exclusive high street discounts on retail and various activities through our benefit portal Hilton Marketplace 

Pension scheme, we have you covered for the future with our auto enrolment pension scheme 

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.


What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

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