Executive Lounge Host/Hostess 

Employer
Hilton Hotels
Location
Hounslow, Greater London
Salary
Competitive
Closing date
6 Jun 2022
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Executive Lounge Host/Hostess 

You are the Key to our success

 

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

    Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Subsidised Taxi Scheme Guest Experience Day after successfully passing probation Modern and inclusive Team Member’s areas
 

What will I be doing?

An Executive Lounge Host/Hostess, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host/Hostess contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints Process accurately check-ins and check-out Ensure that all Guest supplies and amenities are offered and replenished to the required standards Stay current with all hotel services as well as VIP requests and special events Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity Project a professional manner with an emphasis on hospitality and Guest service
What are we looking for?

    Previous Front Office experience in the hotel, leisure or retail sector Calm, efficient and organised Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Previous experience in Executive Lounge in a hotel environment Multi-lingual
 

 

Want to know more about this job?

Contact Francesco directly in our Recruitment Team on Francesco.Simonetti@hilton.com

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

 

 

 

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