F&B Assistant Position
Waiter/ess – Homage Restaurant
The Waldorf Hilton London
is an iconic & historic London hotel built in the late 1800, located in Aldwych.
The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.
Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.
Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites.
The salary for this position is £11.00 an hour plus Service Charge
The benefits of working for The Waldorf Hilton London are huge:
Go Hilton rates so you can travel the world
Holiday pay increasing with length of service
Healthy meals provided
Laundry service and full provision of uniform
39 hour working week providing a healthy work / life balance
is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets.
What will I be doing?
As a Waiter/ess
, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food and Beverage Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Welcome guests in a polite and friendly manner
Take and deliver customer orders, consistently demonstrating high levels of customer service
Prepare set ups for tables and/or rooms
Manage guest queries in a timely and efficient manner
Up-sell with latest departmental incentives
Ensure compliance of brand standards
You will work in the Homage Restaurant for Breakfast, lunch or dinner service
You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
Breakfast shifts usually start between 6am and 7am and evening shifts usually finish at 11pm and 2am.
What are we looking for?
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Passion for food and beverage and willingness to learn
Ambitious and hard working
Good communication and personal presentation
It would be advantageous if you worked in Food and Beverage or in catering/restaurant/bar previously.
There is no specific education or qualification required for this job.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!