Conference & Banqueting Floor Manager 

Conference & Banqueting Floor Manager 

After a stunning refurbishment the The Hilton Birmingham Metropole is increasing its Events team and now requiries an Events Relations Manager to join the team. An Events Relations Manager within the Conference will work within the Events Operations Team acting as the main point of contact between event clients and the hotel team. The Events Relations Manager will oversee all aspects of the event to ensure the client's expectations are met and exceeded. This is the perfect step up for a supervisor working in hospitlaity and events. 

Rate of pay: £23,849

BENEFITS

Travel and food discounts: 30 hotel nights from £35 per night plus 50% off Food & Beverage (subject to individual outlets) Free meals on duty Holiday: 28 days including bank holidays (increasing yearly) Pension scheme Discounted dental and health cover High street discounts: with Perks at Work Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules) Personal Development: programmes designed to support your career 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub Discounted LivingWell membership

 

 

What will I be doing?

An Events Relations Manager with Hilton Hotels and Resorts is responsible for liaising directly with clients on behalf of all hotel departments and the conference & events floor operations team to ensure successful delivery of the event, while optimising sales and ensuring department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

Lead pre-event appointments with clients to obtain all operational details relating to the delivery of the event
• Plan the delivery of the event and communicate to all hotel departments and Conference and Event Operations Sub departments
Maintain exceptional levels of customer service Ensure compliance of brand standards Evaluate guest satisfaction levels with a focus on continuous improvement Awareness of trends and propose ideas to build the range and quality of the C&E experience Manage costs, identifying any areas for action. Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Carry out briefings with clients and hotel management team Highlight and resolve issues as they occur Establish friendly relationships with regular hotel clients Ability to work flexible hours Strong sense of responsibility and a professional presentation Come up with new ideas for maximise sales and improve guest satisfaction
• Ensure communication meetings are conducted and post-meeting minutes generated