Set in the heart of Newquay, the Great Western enjoys unrivalled views over golden sands and out to sea from its clifftop garden, terrace, restaurant, and hotel-style accommodation.

You’ll be working in a Cornish paradise that’s renowned for its eclectic surf lifestyle that attracts visitors far and wide. Our doors first opened in 1879 with support from the local steam railway. The bar is fondly known as ‘Steam’ by many to this day.

We’re looking for a General Manager to take the helm and help us deliver experiences that delight. This exciting role will see you head up the front of the business and work with passionate people in an inspiring part of the world.

About you: 

• You head up the front of the business, leading a team of passionate team members to deliver experiences that delight. 
• You champion the spirit and values of St Austell Family Group, inspiring those around you and setting a glowing example for them to follow.
• Closely monitoring your team’s performance gives you the insight to give praise where it’s due, provide constructive feedback, and nurture talent. 
• You oversee all aspects of finance and admin procedures with ease. No detail goes unchecked.
• You’ll establish strong relationships with stakeholders and customers.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed. ~
• You’re a natural leader, communicating brilliantly with your team and delegating to hit and exceed targets.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• Peak season can get pretty busy, but you thrive when working under pressure.
• Communication is key, and you recognise the importance of being an effective listener - ensuring everyone is on the same page while remaining approachable and informative.  

What we offer in return: 

• 30% off food and drink in our pubs.
• 50% off overnight stays in our pubs.
• A free two-night stay in our pubs every year.
• Westfield Rewards, including discounts and rewards from hundreds of leading retailers, restaurants, and destinations.
• Cycle to work scheme on select roles.
• Learning and development opportunities.
• Career progression.
• Free food on shift.
• Family-friendly policies.
• Flexible working.
• Paid time off to volunteer for charity. 

Additional Info: 
St Austell Family Group is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working. 
Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.