Guest Services Agent (Telephones) - Central London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Guest Services Agent to join our talented Langham Service team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Guest Services Agent, your key focus will be to:

• take In-Room Dining orders from all in house guests.
• take restaurant bookings for our Palm Court and Roux at The Landau Restaurant
• take and transfer any external calls that are coming in.
• assist with handling of all emails that come to the hotel’s generic email address.
• ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
• log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a HotSos system
• troubleshoot guest internet issues, utilising support help line when needed.

Do you have?

• excellent customer service skills and a real understanding of 5* luxury environment service requirements
• excellent communication skills, in English language, both written and verbal
• knowledge of a foreign language (advantageous)
• immaculate personal presentation
• a pro-active approach to guests and duties
• great attention to detail
• previous use of Micros, Open Table, Seven Rooms, HotSos, GEMs or Opera systems is an advantage