Front Office Duty Manager - Central London

We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Front Office Duty Manager.

In this role your focus will be to:

• deal with any complaints or emergency situations as they occur during your shift
• respond to all guest queries in a polite, friendly and efficient manner
• support the Front Office team in their day to day operations if needed e.g. arrival, departure procedure etc.
• maintain a clear presence in the lobby at all times
• maintain close communication with all other Hotel departments and provide any support needed to ensure the smooth running of the operation on a day-to-day basis

Do you have?

• excellent customer services skills
• great communication skills and command of English language. 
• fluency in one or more other languages (Mandarin, Arabic, French or Spanish) is an advantage.
• immaculate personal presentation
• previous experience of Opera front office management systems is an advantage
• previous experience of supervising or leading teams
• ability to make sound decisions
• ability to deal with challenging situations