Floor Manager - Bankside, London

Hilton London Bankside

As a Conference and Events Floor Manager, you will be responsible for managing all Conference and Banquet operations to deliver an excellent Guest and Member experience. A Conference and Events Floor Manager, you will also be required to optimise sales and provide leadership to the team to ensure targets are met.

What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• • A fantastic place to work!
  • 28 days holiday
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Program for you and your family
  • A tailored development programme

About us:

Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard.

With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.

You will find us very centrally located and withing walking distance from several tube stations.

• Southwark tube station – 5-minute walk
• Blackfriars tube station – 5-minute walk
• Waterloo Station – 13-minute walk
• London Bridge tube station – 15-minute walk

Your role in our family:

Key responsibilities to your role: 

•  Manage all Conference and Banqueting floor operations

•  Maintain exceptional levels of customer service

•  Ensure compliance of brand standards

•  Evaluate guest satisfaction levels with a focus on continuous improvement

•  Awareness of trends and propose ideas to build the range and quality of Conference and Banquet

•  Optimise sales and contain costs, identifying any areas for action

• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

•  Ensure staffing levels cover business demands

• Ensure that training is carried out on an ongoing basis

•  Ensure communication meetings are conducted and post-meeting minutes generated

• Manage staff performance issues in compliance with company policies and procedures

•  Assist other departments wherever necessary

• Operate Banquets Bars, pre-Bars and post-Bars as per Bars LSOP’S

• Supervise beverage staff working in events Bars

• Improve and maintain beverage sales and profitability

• Control bar processes including par levels, finances and beverage menu selection

• To ensure that dispense bar is adequately stocked

What happens next:

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.