Cambridge | Bookings Department | Bank Contract | Part Time
£10.10 per hour
Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Bank Administrator in our Cambridge Hospital and play your part in building a healthier nation.
The administrator within our Bookings Team will be responsible for effectively and efficiently administering a large volume of email requests from referrals to appointment requests, ensuring the company is able to meet and exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
As a Bookings Administrator you will:
Process requests received by e-mail. Obtaining relevant information from the patient, Consultant or Medical Secretary.
Take incoming patient phone calls.
Booking appointments in our patient database.
Maintain accurate and up to date records of all patients in accordance with company processes and procedures and within agreed timescales.
Manage all patient queries during their journey through the hospital.
Ensure that the referrer is kept up to date on all activities as required.
Despatch communications (reports, emails, telephone calls) to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.
As an experienced administrator individual you will have the following skills:
Previous experience working in a fast paced customer service environment
Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment
Excellent telephone manner
Excellent verbal and written English communication skills
Excellent working knowledge of Outlook and shared inboxes
Good working knowledge of Excel, Word, bespoke database
Excellent attention to detail
An understanding of the importance of policies and operating procedures
Holiday in line with the Working Time Directive.
Access to our Pension Scheme.
Discounted gym membership at £15.00 a month that they need to set up directly with the club. Discount does not extend to partners and family members.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.