Casual Guest Relations Executive / Front Office - London

Casual Guest Relations Officer - Royal Lancaster London 5*

Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and is committed to the vision of ‘We Always Care’.

A Guest Relations Officer position has opened up within the Guest Relations Department and we are seeking to recruit an enthusiastic and driven colleague who has the ability to deliver 5* service to our guests.

The Royal Lancaster London is the only Hotel to make it onto the Times Top 100 Best Companies to work for in 2017 and that’s because we consistently put people at the heart of our business. As our Guest Relations Officer, you will be looking after high profile guests, guests with special needs and requests by being engaged and deliver World Class Service in every touch point. In addition to this, you will be communicating VIPs during their stay to build a trust-relationship and handle any kind of complaints.

It is essential to have a positive, ‘can do’ attitude and a drive to excel, and ensuring enquiries are dealt with efficiently with a 24-hour response time.

The ideal candidate requires the following:

• Excellent communication skills with some operational experience of Opera PMS
• Effective team player with the willingness to undertake training
• To be able to receive any client complaints and problem solve effectively
• To be able to deliver tasks and projects in a timely manner

As our Guest Relations Officer, you will be working with a dedicated and passionate Guest Relations team; you are expected to truly love your work and have the desire to progress in your career.

We believe the best recruitment strategy is to always hire on behaviour and attitude and in return for your hard work you will have access to an extensive learning and development program, opportunities to develop your career within a professional and enthusiastic team, great benefits and the chance to work with a Hotel who have won numerous awards.

If you feel that this role is for you, please apply today! We look forward to hearing from you.