Junior IT Infrastructure Engineer - Hemel Support Centre

What's In Store

Do you have knowledge of Cloud platforms?

Do you have experience of disaster recovery planning and business continuity management?

Are you looking to join a company that is financially stable and has very exciting growth plans?

Join Hollywood Bowl Group and in return you'll receive:

• Hybrid working, allowing you to control your work life balance
• Optional pension plan
• Free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• Ongoing training and development
  
• Access to our Employee Assistance Programme (EAP) for you and your family
• Well-being training to support you in the workplace
• Access to our SAYE scheme
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to Barnardo’s when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

About The Role

As our Junior IT Infrastructure Engineer, you will be responsible for the day-to-day operation, governance, maintenance and improvement of the business corporate IT Infrastructure, Desktop, Physical & Virtual servers, Local Area/Wide Area MPLS network and any other associated IT infrastructure and any associated software and licenses. The role will support the wider IT team.

Here's a closer look at the highlights of the Junior IT Infrastructure Engineer role:  

• Monitoring and managing capacity, maintaining system up-time in line with SLAs.
• Carry out maintenance during scheduled downtime and assist with new deployments and enhancements.
• Investigate and resolve any issues, as well as taking part in team reviews.
• Maintain documentation and recommend ways to further improve systems.
• Managing user's expectations by proactively keeping them up to date with the latest developments in any IT Support issues.
• Carrying out project work - e.g. Design, implementation, support and documentation of infrastructure solutions.
• Work on a variety of infrastructure projects to tight deadlines whilst maintaining relationships with stakeholders.
• Resolve calls escalated from the Service Desk and provide support for various business applications.
• Help with the management of IT infrastructure Projects.
• Support of cloud infrastructure such as Microsoft Office 365, Microsoft Azure.
• Perform maintenance and troubleshooting of production systems.
• Define and deploy monitoring, metrics, and logging systems.
• Provision of secure information assets.
• Helping internal and external customers including system design and specification.
• Offer infrastructure advice and guidance to the business and applications team, in relation to new software deployments.
• Installation and maintenance of hardware across the desktop, server, network and storage platforms.
• Liaise with all 3rd party suppliers of network services, hosting & cloud services, server hardware, telephony services, managed services and any other corporate IT systems.
• Ensure that governance is adhered to including PCI / GDPR / General security where necessary.
• Management of Infrastructure related projects with governance, steering groups and project documentation.
• Communication with vendors and suppliers to ensure the timely delivery of solutions on time and to contract.

About The Company

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 65 centres across the UK, and an exciting new mini-golf brand, Puttstars, added to the portfolio, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.