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Reservationist - Hook, Hampshire

Employer
Elite Hotels
Location
Tylney Hall Hotel, Hook
Salary
Salary up to £21,898 per annum
Closing date
31 May 2022
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Reservationist - Hook, Hampshire

Salary up to £21,898 per annum plus Service Charge (approx. £1300.00 per annum) /  40 hours per week 

As our Reservationist you will be joining a dynamic team dealing with sales enquiries via telephone or email. You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System; Opera. You will liaise with the reception team and be responsible for your own administration.

Key Responsibilities:

  • To answer all incoming reservation calls, securing direct business
  • To respond in a timely manner to all email enquiries
  • To convert online business to maximise sales and revenue
  • To keep the customer database updated at all times, ensuring relevant profile notes are added
  • To ensure all business is balanced and produce End of Day Report

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Tylney Hall:

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 113 bedrooms, set in the heart of 66 acres of glorious park & boasts the longest uninterrupted view in Hampshire.  With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms & leisure facilities including both an indoor & an outdoor pool & banqueting facilities which are second to none.

Why work at Tylney Hall:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits
To support our staff we offer:

  • Meals are provided by our talented kitchen team
  • We have plenty of free parking.
  • We also have amazing recognition awards for exceptional customer service
  • Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

*service charge is dependent on sales performance and not guaranteed

 

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