The Role

As ‘Reservation & Events Agent’ you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What you’ll be doing

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online
• Proactive in seeking and converting enquiries into sales
• Processing, amending and updating bookings as required
• Show rounds for new and prospective customers
• Maximising revenue through upselling
• Develop lasting relationships with clients and generate repeat business
• Administration and Technology savvy
• Available to work when the team and customer needs you most

What’ll make you a great fit for us here at Valor

You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.