Sales and Events Executive, Hilton London Bankside

The key purpose of your role is to maximise revenue opportunities in the areas of conference and events by driving sales leads and increasing conversion. The role will also require to execute all aspects of the contract along with corresponding arrangements between the hotel and customer during the meeting or event.

What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

Your role in our family:

Specific job-related duties

o   To deal with incoming enquiries by phone or email. Enquiries to be acknowledge within 3 hours and respond within 24 hours. Send proposal in accordance with customer requirements.

o   To develop future and repeat business, contributing to the profitability of the Hotel.

o   Negotiate and agree on rates according to Selling Strategies

o   Ensure all calls are handled according to Brand Standards

o   To pro-actively work as a member of the team, contributing to maximising revenue and generate business

o   To build relationship with our clients and develop an understanding of their needs

o   Meet potential clients to show them the Hotel facilities

o   Promote all facilities within the Hotel

o   Effective Diary Management

o   Identify new accounts and contacts and give sales leads to the pro-active team

o   Keep departments and clients updated in a timely manner

o   Send proposals and Contracts to clients in line with Brand Standards

o   To develop and maintain excellent product knowledge

o   Keep up to date with refurbishment and promotions in the Hotel

o   Work and co-operate with the team and other departments and offer support and assistance when necessary

o   Maintain accurate, up to date customer records and contribute to develop and fine-tuning of the systems in place

o   Consistently review own level of skill and actively identify future personal development and trainings

o   Organise and prioritise work in order to ensure guarantee response time and deadlines are met

o   To undertake the administration procedure at each stage of the Conference & Banqueting booking

o   Contact clients at regular intervals to ensure all of their requirements are met and in accordance with company standards

o   To communicate client’s requirements both verbally and written via Delphi computer system to all departments within the hotel

o   To meet clients, agents & production companies on site to discuss their requirements and offer professional guidance

o   To acknowledge all communication in writing from clients

o   Ensure correct forecasting of own Events

What happens next:

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.