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Sales & Billing administrator - permanent 40hrs/wk - Meriden

Marriott Hotels - Golf & Country Clubs
Nuneaton, Warwickshire
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
25 May 2022
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Sales & Billing administrator - permanent 40hrs/wk - Meriden

Posting Date Apr 26, 2022
Job Number 22067579
Job Category Sales & Marketing
Location Forest of Arden Marriott Hotel & Country Club, Maxstoke Lane, Meriden, WARWICKSHIRE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

The Forest of Arden Marriott Hotel offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family. An exciting opportunity is available to start your Marriott journey in our Sales team at this four star hotel where you can receive long term development and career opportunities. The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40, just four miles from Birmingham NEC, Airport and International Train Station. Facilities of the Forest of Arden include our AA rosette-awarded restaurant, Cast Iron Bar and Grill, two golf courses including our championship Arden course, a driving range and the Golf academy.  There is our relaxing Spa with 8 treatment rooms, outdoor tennis courts and a fully equipped fitness centre.


To carry out the role within the Sales team to ensure that all billing, measures, targets and standards are achieved to the highest audit standard, in a professional and efficient manner. Maintain Billing records and carry out administration duties relating to Sales / Events Billing.



  • Five GCSE or equivalent qualifications including Math's and English, Accounting / Finance or Hospitality qualification preferred.


  • Equivalent combination of education and experience.


  • Timeliness and accuracy in recording and reporting
  • Ability to verbally communicate effectively with clients, suppliers and co-workers.
  • Flexible hours,
  • Ability to follow procedures and LSOPs closely
  • Security and safety in work habits
  • Hands on approach required
  • Flexible team player - and strong communicator.
  • Willingness to learn and develop as training will be provided.


  • Administration experience
  • Excel skills to Intermediate level
  • Knowledge of other Microsoft Office programs
  • Opera and Micros experience preferred
  • Hotel operations experience preferred


  • Check all banqueting bills against the banqueting contract and query any differences with banqueting/sales department.
  • Ensure all Conference and Banqueting bills are sent out in a timely matter with a covering letter and bank details to reduce customer queries.
  • Follow up on any outstanding paymaster to ensure they are cleared within 5 working days
  • Highlight any challenges to Finance Manager /SEM
  • Liaise with Credit Controller to resolve billing challenges.
  • Attend pre event and post event meetings for large bookings as requested by the customer.
  • Validate and check all event and group invoices and back up, to ensure that all revenue has been correctly raised and billed to the correct client
  • Liaise and answer client queries in a professional and courteous manner
  • Work with the Sales team to ensure all payment methods and deposits are in place for all events and groups, prior to arrival. Liaise closely with groups and events team on any challenges. Highlight to Finance Manager any specific issues
  • Assist the Groups and events team in applying for credit from Shared Service Centre, well in time of the event, wherever possible.
  • Know the hotels LSOPs relating to credit management and ensure they are applied in every case


Perform other duties as assigned to meet business needs.

Follow company and department policies, procedures and audit programs

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