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Receptionist - Marble Arch, London

Metropolitan Gaming
Marble Arch, London
Up to £22,595 per annum + Excellent company benefits
Closing date
24 May 2022
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Job Details

Receptionist - Marble Arch, London

Our Sportsman casino is well renowned in the capitol for providing world-class gaming within a warm and friendly atmosphere.

Situated in the heart of Marble Arch, this venue provides a service that is next to none. Hence why we can confidently mention the Sportsman is a reputable establishment within the capitols casino industry.

The reception team is pivotal to our operations; hence your role is crucial to ensure our customers journey is as pleasant as possible and assisting with all customer enquiries.

So, are you ready to place your bets on a career with us?

Well keep on reading!

Within this role you must have some form of previous experience working in a receptionist role having a strong attention to detail, ability to assist enquiries and have an exceptional telephone manner.

Proving your abilities will not go unnoticed!


The role requires the ability to work various shifts and a combination of shifts with flexibility to provide service and contact at varying times dependent upon the needs of the business.


  • Meet and greet customers, assisting with any queries.
  • Ensure that all customers are dealt with in an efficient and courteous manner.
  • Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
  • Receiving and logging telephone calls and other communications to the venue.


  • Excellent customer service skills.
  • Courteous and friendly outlook.
  • Good grooming and presentable.
  • Front of house/reception experience in previous roles.
  • Team player.
  • Flexible attitude.
  • Pro-active approach, able to work autonomously.
  • Able to communicate on all levels including senior management.
  • Good IT skills in normal Microsoft applications (Word, Excel,) and Lotus Notes.
  • A high level of personal integrity.
  • A strong work ethic with a passion for exceeding expectations.
  • Show respect and appreciation to all.
  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Please Note: You must be aged 18 or above and have the right to work in the UK.



Owned by Silverpoint Capital since July 2021 and boasting a wealth of experience in both gaming and hospitality, we are committed to bringing a new perspective to the casino experience and continually innovating to deliver a unique and authentic experience for our guests in each of our individual locations.

As well as the very best gaming experience, our venues offer customers a diverse portfolio of bars and restaurants to enjoy when they visit. We were the first casino group in the UK to introduce dynamic leisure facilities to its properties to make them true entertainment destinations; these include celebrity chef restaurants, James Martin and Marco Pierre White, and Kings Bar in partnership with Budweiser.


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