Reception Shift Leader
Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?
“We are Hilton! We are Hospitality!”
We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.
Why join the Hilton family as a Reception Shift Leader?
· “It’s your world” –Your next role could be as a Duty Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries
· Personal Development programmes
· Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts
· Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
· 28 days holidays including bank holidays (increasing yearly)
· Complimentary meals on duty and uniforms provided
: Reception Shift Leader (Full Time) - Hilton Puckrup Hall
: £10.40 an hour (39 hours a week)
Free meals on duty
Travel and food discounts: - 30 hotel nights from £35 per night plus 50% off F&B (subject to individual outlets)
Discounted dental and health cover
High street discounts: with Perks at Work
Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
Live In Accommodation available
Personal Development: programmes designed to support your career
A Reception Shift Leader supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.
What will I be doing?
As Reception Shift Leader, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Reception Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise accurate and efficient Reception operations including check in/out procedures
Support Team Members in handling Guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members