Assistant Front Of House Manager
- Employer
- Hilton Hotels
- Location
- Brighton, East Sussex
- Salary
- Competitive
- Closing date
- 23 May 2022
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Assistant Front Of House Manager
Position: Assistant Front of House Manager Salary £27,000 Hilton Brighton Metropole set on the Vibrant Brighton seafront in a beautiful 1890’s building The hotels compromises of 340 guest bedrooms, 29 meeting rooms, 3 restaurants, health club with indoor pool and sauna. Brighton Palace Pier, Royal Pavilion, the boutiques and bars of the Lanes and British Airways i360 viewing tower are all within walking distance. Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired. Benefits The benefits of working for Hilton Brighton Metropole Working for?the?UK’s #1 Great Places to Work?in hospitality Work/Life balance: Regular days off, flexible working Payment: Competitive salary Travel and food discounts with Hilton Holiday:?28 days?including bank holidays (increasing yearly to max 33) Pension scheme, discounted dental and health cover High street discounts:?with Perks at Work Free meals?on duty Grow your career?while having fun Personal Development: programmes at all levels to support your career What will I be doing? What are we looking for?
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.? Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.? And, our amazing Team Members are at the heart of it all! An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Position: Assistant Front of House Manager Salary £27,000 Hilton Brighton Metropole set on the Vibrant Brighton seafront in a beautiful 1890’s building The hotels compromises of 340 guest bedrooms, 29 meeting rooms, 3 restaurants, health club with indoor pool and sauna. Brighton Palace Pier, Royal Pavilion, the boutiques and bars of the Lanes and British Airways i360 viewing tower are all within walking distance. Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired. Benefits The benefits of working for Hilton Brighton Metropole Working for?the?UK’s #1 Great Places to Work?in hospitality Work/Life balance: Regular days off, flexible working Payment: Competitive salary Travel and food discounts with Hilton Holiday:?28 days?including bank holidays (increasing yearly to max 33) Pension scheme, discounted dental and health cover High street discounts:?with Perks at Work Free meals?on duty Grow your career?while having fun Personal Development: programmes at all levels to support your career What will I be doing? What are we looking for?
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.? Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.? And, our amazing Team Members are at the heart of it all! An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
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