Receptionist  

Receptionist  

Job Title:  Receptionist

Postcode: CB2 3DT

Salary: £10/hr

Shift pattern: 

Estimated Start Date: ASAP

 

We are Hilton, We are Hospitality!! 

Are you looking for the next step in your career? Come and join the UK’s best Workplace in 2021! 

Hilton Cambridge City Centre is superbly located at the heart of Cambridge City. This modern hotel is a 5 minutes’ walk from King's College, Cambridge Corn Exchange, many attractions and the central bus and train stations.  

The property features 198 stylish, contemporary and air-conditioned rooms and suites along with 5 events rooms for a total of 501sqm of total event space.  Guests may also benefit from on-site valet car parking, the exclusive Hilton Honors Executive Lounge and the LivingWell Fitness gym.  

In our dining area we serve a varied British and international food menu.an extensive breakfast buffet and in the evening our Bull & Bass restaurant offers a surf & turf inspired menu created by our Head chef. The Lounge Bar offers an extensive wine, spirit and cocktail menu as well as Afternoon Tea.  

We are currently looking for a Receptionist to join our amazing Front Office team in this fantastic property. 

 

Working at Hilton Hotels you will benefit from: 

Free meals on duty  

Travel and food discounts: - staff rate hotel nights plus 50% off F&B when staying over (subject to individual outlets) 

Holiday: 28 days including bank holidays (increasing yearly) 

Pension scheme 

Discounted dental and health cover 

High street discounts: with Perks at Work 

Free uniform 

Secure undercover bicycle store 

Access to the hotel gym during non-peak times 

Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules) 

Personal Development: programmes designed to support your career with Hilton University 

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

 

What will I be doing?

 

 

 

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 

 

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary