Guest Service Agent
- Employer
- Hilton Hotels
- Location
- London, Greater London
- Salary
- Competitive
- Closing date
- 23 May 2022
View more
- Sector
- Hotel jobs, Hotel Porter, Hotel Receptionist, Room Attendant
- Job Type
- Full Time
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Guest Service Agent
We Are Hilton, We Are Hospitality!!! Are you looking for the next step in your career? Come and join the UK’s best Workplace in 2021! Hilton London Heathrow T4 is one of our iconic Hotels in London, it’s recently gone through a massive £3Mln refurbishment, becoming one of our most stunning properties in the region. Located 15 min away from Heathrow Terminals 2,3 and 5 the Hotel is strategically located. Along with its 398 rooms, the Hotel features a variety of new amenities: OXBO restaurant and café, 946 sq. m. of total events space with 19 meeting rooms. The flagship OXBO Restaurant and Bar is Hilton’s newest food & beverage concept. Bound by nature and inspired by agricultural heritage, OXBO brings together carefully sourced ingredients and lovingly crafted menus for relaxed social get-togethers in our Kitchen, Café and Bar. We are currently looking for a food and beverage assistant to join our amazing F&B team. Location: Hilton London Heathrow T4, TW6 3AF Salary Rate: £11.66/hr Working at Hilton Hotels you will benefit from: Service charge Free meals on duty Travel and food discounts: - 30 hotel nights from £35 per night plus 50% off F&B (subject to individual outlets) Holiday: 28 days including bank holidays (increasing yearly) Pension scheme Discounted dental and health cover High street discounts: with Perks at Work Free uniforms Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules) Personal Development: programmes designed to support your career A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
We Are Hilton, We Are Hospitality!!! Are you looking for the next step in your career? Come and join the UK’s best Workplace in 2021! Hilton London Heathrow T4 is one of our iconic Hotels in London, it’s recently gone through a massive £3Mln refurbishment, becoming one of our most stunning properties in the region. Located 15 min away from Heathrow Terminals 2,3 and 5 the Hotel is strategically located. Along with its 398 rooms, the Hotel features a variety of new amenities: OXBO restaurant and café, 946 sq. m. of total events space with 19 meeting rooms. The flagship OXBO Restaurant and Bar is Hilton’s newest food & beverage concept. Bound by nature and inspired by agricultural heritage, OXBO brings together carefully sourced ingredients and lovingly crafted menus for relaxed social get-togethers in our Kitchen, Café and Bar. We are currently looking for a food and beverage assistant to join our amazing F&B team. Location: Hilton London Heathrow T4, TW6 3AF Salary Rate: £11.66/hr Working at Hilton Hotels you will benefit from: Service charge Free meals on duty Travel and food discounts: - 30 hotel nights from £35 per night plus 50% off F&B (subject to individual outlets) Holiday: 28 days including bank holidays (increasing yearly) Pension scheme Discounted dental and health cover High street discounts: with Perks at Work Free uniforms Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules) Personal Development: programmes designed to support your career A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
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