Receptionist 

Receptionist 

About Hilton Newcastle Gateshead 

Here at Hilton Newcastle Gateshead, we overlook the Tyne Bride and are less than a mile from Gateshead metro station and eight minutes from the A1 motorway. The Quayside area is a short walk away, home to the nightlife hotspots, Sunday markets and art exhibitions. Utilita Arena and St James’ Park are within two miles. Not forgetting our indoor pool with a sauna and steam room and our Windows on the Tyne riverside restaurant. Guests can meet in style in one of our thirteen meeting rooms and we offer bespoke family experiences for travellers below the age of twelve. 

Here at Hilton Newcastle Gateshead, we create heartfelt experiences for all our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career. 

About the Role:

A Receptionist supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As a Receptionist, you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend training courses, as necessary and required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary