Casual Receptionist 

Casual Receptionist 

Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football. 

This unique Hilton property based outside Burton upon Trent is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton.  

Be part of a high preforming team, creating a home from home for our leisure guests, world class sport teams and corporate clients. 

When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks.  In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acers of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch.  

*Do you want to work for the UK’s #1 Great Places to Work 2021? If so, we have a world of opportunities available for you at Hilton Hotels and Resorts!* 

About the role:

A Casual Receptionist supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As a Casual Receptionist, you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Casual Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend training courses, as necessary and required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary