Here at Virgin Active we can’t get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. To do this, we are recruiting a Tennis Shop Operations Manager to oversee our tennis focused retail unit at our Chiswick Riverside club.

As a Tennis Shop Operations Manager you will recruit, develop, motivate, deploy and retain high performing team members. You will be responsible for providing a consistently exceptional level of member service to members calling into the shop area for restringing of racquets and products or advice. You will ensure good communications internally and externally on behalf of the shop area, ensuring that messages are delivered and received efficiently and effectively at all times. You will also promote product sales and marketing initiatives to drive the success of the department and support achievement of financial targets

About You

So what qualities does a Tennis Shop Operations Manager need to join Virgin Active?

• You have previous retail management experience
• You have experience in restringing tennis racquets, and can confidently sell racquets products
• You are known for your positive, friendly and can-do attitude
• You are organised and proactive, everyone knows that you have a handle on everything
• You work well under pressure, understand the importance of meeting targets and are always up for a challenge – you are a problem solver!
• You pride yourself in your leadership skills and can coach a team to succeed (some say, even with your eyes closed)
• You are confident in using Microsoft Office
• You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big
• You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing