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Senior Front Office Supervisor - 11.33 per hour - West Midlands

Marriott Hotels - Golf & Country Clubs
Nuneaton, Warwickshire
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
19 May 2022
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Senior Front Office Supervisor - 11.33 per hour - West Midlands

Posting Date Apr 20, 2022
Job Number 22063721
Job Category Rooms & Guest Services Operations
Location Forest of Arden Marriott Hotel & Country Club, Maxstoke Lane, Meriden, WARWICKSHIRE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

An exciting opportunity is available to start your Marriott journey in our Front Office team as Senior Front Office Supervisor at this four star hotel where you can receive long term development and career opportunities.

The Forest of Arden Marriott Hotel offers its associates:

  • competitive salary
  • gym membership
  • staff meals
  • car parking
  • generous global hotel discounts for you, your friends and family


To maintain a safe and secure hotel for all guests and associates.  To ensure the highest level of service is delivered to all guests.  To ensure that standards are maintained and improved where possible.  The jobholder must be fully conversant with company policies and procedures and ensure that these are adhered to.  To actively contribute to achieving the targets set for the Front Office balanced scorecard, people balanced scorecard.  To ensure all training is carried out on a timely basis and that Guest Satisfaction targets are met and exceeded.

Skills and Knowledge

  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team
  • Directly responsible for supervision of staff, GSS/AOS
  • Maximize revenue
  • Controls and monitors discounts
  • Maintaining Brand Standards             
  • Hotel Credit Policy
  • Maintaining Hotel Company
  • Control Front Office floats on a shift basis as per policy and  procedure
  • Standards.                                                                 
  • Training.
  • Customer Focus
  • Developing People
  • Business Awareness
  • Commitment
  • Planning
  • Continuous Learning


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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