Front of House Manager – Britannia Sachas Hotel
Why wait to make your next career move?
Apply now and you could be working at The Sachas Hotel in the vibrant Manchester City Centre. Sachas is located adjacent to the renowned Piccadilly Gardens and just a short-walk away from the trendy night life of the Northern Quarter.
The Sachas Hotel is a 223-Bedroom hotel and our main event facility is the USA Suite, which happens to be one of the biggest conference rooms in the city centre and can accommodate up to 550 guests. The hotel is frequently used for large business events & wedding functions. Due to continued expansion, we are looking to recruit a Front of House Manager onto the team.
As Front of House Manager, you will;
- Recruit, train, motivate and develop all Front Office Staff, maximising guest satisfaction.
- Ensure effective room rate management to maximize occupancy and maintain or improve room yield.
- Ensure that all front office operational and control procedures are maintained effectively.
- Ensure all staff maintain a courteous and helpful approach to customers always.
- Identify sales opportunities and create a sales-driven team of professionals.
- Ensure that all customer comments and complaints are acted upon with all due diligence.
- Have a thorough knowledge of all systems and procedures used within the department and the hotel, and you must also provide help and support as required.
The successful candidate will have previous experience in a similar role in a 200+ bedroom hotel. You will have previous experience of computerized reservations and guest billing systems & proven management experience in recruiting, training, developing and controlling staff. Knowledge of Opera is essential.
Visit our website and look this superbly located hotel!
This position offers the opportunity for you to work in an exciting, fast-paced environment!
In return for your commitment, we will support you in this new opportunity, with
- Up to 28 days holiday including bank holidays per annum
- Discounted stays for you & your family at any of our 60 hotels & 6 parks
- Meals on duty (Subject to eligibility)
- Uniform (Subject to position)
- Accelerated promotional prospects
Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.
Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.
Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.