Front Office Team Leader - Chessington, Surrey

Location: Chessington World of Adventures, Surrey KT9 2NE

Hours: Permanent role, minimum guarantee of 20hrs per week.

Benefits: £9.25ph, ongoing training opportunities, discount on our animal VIP experience and Go Ape High Ropes course, and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world

Chessington World of Adventures Resort is the UK's wildest adventure! With our Theme Park, Zoo, and our spectacular Hotel, there are plenty of roaringly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More! 

About the Role

In this role you will be the face of our hotels. Our reception team, are dynamic and motivated to deliver engaging & memorable guest experiences, to both our families and corporate guests. This role is focused on maximizing revenue and delivering the highest levels of guest care. 

Leading the team, you will ensure a flawless daily operation and will be a brand ambassador for the Chessington World of Adventures Resort and Merlin. You will of course be involved in recruiting, training and constant development of your team to be confident, engaging and focused team players.

About You 

We are looking for the following skills and experience;

• Experience in a similar role and looking for your next wild adventure.
• Ideally you will have a hotel background with experience in rooms division in a property of a similar size.
• You will be used to leading from the front, confident enough to make informed decisions.
• An excellent communicator and might even be able to speak a second language.
• You will have high standards and will be smart and friendly in appearance.
• Ideally with the passion to grow within Merlin & further your career.
• Experience of Microsoft packages including Outlook, Word and Excel.
• Experience of Opera PMS would also be an advantage although this is not essential.

This role is permanent, and will include working weekends and bank holidays, as required by the business 

The Perks

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include a pension, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.