TITLE – Reservations
– Sales and Revenue
OF PAY - £9.20
per hour increasing to £10.10 per hour including benefits!
TYPE – Full
OF WORK – 37.5
DETAILS – 5
days out of 7
Our reputation is built on exceptional service,
outstanding hospitality and exceeding expectations, all of which depend on
the outstanding personalities, performance and professionalism of our
exceptional team of people!
ARE WE LOOKING FOR …
We are searching for outstanding
Reservations Agents to join our bustling Sales team.
You will have outstanding
interpersonal skills and a passion for delivering exceptional guest service.
You will thrive in a fast-paced and dynamic environment whilst retaining a
sense of calm under pressure. With a natural ability to build rapport and an
excellent telephone manner, you will be confident taking reservations, asking
open ended questions and explaining all product options within The Celtic
A positive outlook, a good eye
for detail and being IT literate is a must for this role. You will be a top
multitasker with a sense of fun and professionalism in equal measure.
Previous experience working in
a busy sales or customer service role is essential.
YOU’LL DO …
As Telephone Booking Agent, you will be the first
point of contact on every guests 5*journey, exceeding their expectations and
delivering exceptional experiences in every call.
You will utilise exemplary sales techniques and
guest service skills while having a good eye for detail
IN IT FOR YOU…
As an employee of The Celtic Collection,
you can enjoy a range of incredible perks, from free parking whilst on duty,
lifestyle and retail discounts and career development opportunities just to
name a few we are sure you won’t be disappointed!
ARE WE …
The Celtic Collection is a prestigious
portfolio of five unique hotels at the gateway to South Wales.
The Collection has grown from the success
of the Celtic Manor Resort, a flagship business and leisure destination that
has been voted the Best UK Hotel for nine of the last 10 years at the
Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the
2010 Ryder Cup, the Celtic Manor Resort offers three championship golf
courses, luxury spas, exceptional conference facilities and team-building and
family activities including archery, adventure golf, laser clays and treetop
A choice of eight award-winning
restaurants in The Celtic Collection includes Steak on Six, Pad serving
passionate Asian dishes, and the Newbridge on Usk, a separate country inn
with six bedrooms.
The Collection also includes the historic
Manor House, the stylish Coldra Court Hotel, and the essential convenience of
the new T? Hotel Magor, with a second T? Hotel Newport under construction, as
well as 10 luxury self-catering Hunter Lodges.
In the event we receive a high number of applications, we
reserve the right to close this campaign early
In line with the requirements of the Asylum and Immigration Act
of 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part
of the recruitment process. The Celtic Manor Resort is an equal opportunity
employer and would welcome interest from applicants of all ages.