TITLE – Telephone Booking Agent
DEPARTMENT – Client Services
RATE OF PAY - Up to
£10.10 per hour (£19,695 per annum) including fantastic benefits and target
CONTRACT TYPE – Full Time,
HOURS OF WORK – 37.5
SHIFT DETAILS – 9am
until 5pm or 10am until 6pm - 5 days out 6 excluding Sundays
reputation is built on exceptional service, outstanding hospitality and
exceeding expectations, all of which depend on the outstanding personalities,
performance and professionalism of our exceptional team of people!
WHAT ARE WE LOOKING FOR …
are searching for outstanding Telephone Booking Agent to join our bustling Sales
have outstanding interpersonal skills and a passion for delivering
exceptional guest service. You will thrive in a fast-paced and dynamic
environment whilst retaining a sense of calm under pressure. With a natural
ability to build rapport and an excellent telephone manner, you will be
confident taking reservations, asking open ended questions and explaining all
product options within The Celtic Collection.
outlook, a good eye for detail and being IT literate is a must for this role.
You will be a top multitasker with a sense of fun and professionalism in
Previous experience in admin,
working in a busy sales or customer service role is essential.
WHAT YOU’LL DO …
Telephone Booking Agent, you will be the first point of contact on every
guests 5*journey, exceeding their expectations and delivering exceptional
experiences in every call.
will utilise exemplary sales techniques and guest service skills while having
a good eye for detail
WHATS IN IT FOR YOU…
an employee of The Celtic Collection, you can enjoy a range of incredible
perks, from free parking whilst on duty, uniform provided, lifestyle and retail discounts and
career development opportunities just to name a few we are sure you won’t be
WHO ARE WE …
Celtic Collection is a prestigious portfolio of five unique hotels at
the gateway to South Wales.
Collection has grown from the success of the Celtic Manor Resort, a flagship
business and leisure destination that has been voted the Best UK Hotel for
nine of the last 10 years at the Meetings & Incentive Travel Awards.
venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort
offers three championship golf courses, luxury spas, exceptional conference
facilities and team-building and family activities including archery,
adventure golf, laser clays and treetop ropes courses.
choice of eight award-winning restaurants in The Celtic Collection includes
Steak on Six, Pad serving passionate Asian dishes, and the Newbridge on Usk,
a separate country inn with six bedrooms.
Collection also includes the historic Manor House, the stylish Coldra Court
Hotel, and the essential convenience of the new T? Hotel Magor, with a second
T? Hotel Newport under construction, as well as 10 luxury self-catering
event we receive a high number of applications, we reserve the right to close
this campaign early
with the requirements of the Asylum and Immigration Act of 1996, all
applicants must be eligible to live and work in the UK. Documented evidence
of eligibility will be required from candidates as part of the recruitment
process. The Celtic Manor Resort is an equal opportunity employer and would
welcome interest from applicants of all ages.